APlus.net

Submitted by morphball on Thu, 08/16/2007 - 8:28am.

It seems that APlus.net (aka. Abacus America Inc.) has already washed their hands of this whole affair I spoke about in the "Hosting Woes" post. I am, as all of their other customers surely are, a persona non grata to them. I won't include all of the logs & discourse here, but this is my last letter to them, which has of course gone unanswered thus far.

"Apparently, since I am to be yet another customer with unresolved support and refund issues, I am going to proceed with contacting the BBB, and include all correspondence with your company, as well as a detailed report of my domain's grossly unsatisfactory access speed and uptime, which was logged every ten minutes from August 1-10, 2007. (If you have not checked into your BBB files lately, let me inform you that you have an unsatisfactory rating with the Bureau due to a pattern of complaints like mine; this is really nothing to be proud of.) I am also going to make it a personal mission to educate would-be customers on what should be expected from your company."

Being a man of my word, I am posting to urge you to avoid doing business with Abacus America Inc., and its subsidiary, Aplus.net, at all costs. This is not just because I've been scorned; they are overpriced, and do not offer the quality of service even a nothing blog like mine could use. Do a Google search (or use this popular term), or better yet, just visit the Better Business Bureau. (I'm now making it a personal policy to automatically check out ANYONE I'm doing business with.)

Anyway, I won't become a free advertiser for my new host yet (unless someone asks), but can attest this is how a host should be. The cPanel UI is beatiful, I can modify my database and upload files without constant internal server errors, and have had reasonable uptime since I started. (I only seemed to be down during a 10-minute period once, which is still really good. And it's even cheaper.)

So, caveat emptor, dear visitors. This is a direct link to the BBB's business search engine:
http://search.bbb.org/
Bookmark it. Experience a little more consumer empowerment next time you go into one of these types of scams.

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